Question 1

1. What packages are available?

Accepted Answer

Package of 4 lessons : ideal for testing our methods and assessing your needs.8-lesson package : for regular monitoring and tangible progress.18-course package : complete course for in-depth and lasting learning.Individual lessons : you can also pay only for the lessons you need, without committing to a full package.

Question 2

2. How and where are the classes held?

Accepted Answer

The courses are conducted online, live or via interactive video, with practical exercises and personalized support. Each student progresses at their own pace.In-person classes are held at the following address: 13B chemin du Levant, 01210 Ferney Voltaire (4th floor).Home lessons : we come directly to your home in Ferney-Voltaire, Ornex, Prévessin-Moëns, Gex and Saint-Genis-Pouilly .Online/video courses : follow your sessions from home, with an interactive platform and personalized support.

Question 3

3. Is there a guarantee of results?

Accepted Answer

Our courses are designed to maximize learning. However, results depend on the student's investment, consistency, and motivation. We cannot guarantee a specific outcome.

Question 4

4. What is the refund policy?

Accepted Answer

If you are not satisfied after your first lesson or package, a partial or full refund may be considered depending on the package chosen. Specific details will be provided upon registration.

Question 5

5. Cancellation and postponement of classes

Accepted Answer

You can cancel or reschedule a class up to 24 hours before it starts free of charge. Cancellations after this time will be charged.

Question 6

6. Can I change my package or extend my courses?

Accepted Answer

Yes, you can upgrade to a higher plan or extend your journey at any time.

Question 7

7. What payment methods are accepted?

Accepted Answer

Stripe for online credit card payments.Species , directly during the in-person class.Payment per unit or via prepaid packages according to your needs.

Question 8

8. How can I track my progress?

Accepted Answer

Each student benefits from personalized support and regular assessments to measure their progress and adapt the courses according to their needs.

Question 9

9. Duration and frequency of classes

Accepted Answer

Lessons usually last 1 hour , but can be adapted.The frequency can be chosen by the student: once a week, twice, or more, according to their needs.

Question 10

10. Educational materials provided

Accepted Answer

Access to interactive exercises, revision sheets and videos.The resources are updated regularly to ensure effective learning.

Question 11

11. Level and customization

Accepted Answer

The courses are suitable for all levels: beginner, intermediate, advanced.The content is personalized according to the student's profile and objectives.

Question 12

12. Inclusion of persons with disabilities

Accepted Answer

Our courses are accessible to everyone.We adapt teaching materials and methods to meet the specific needs of students with disabilities.Contact us to discuss possible arrangements.

Question 13

13. Professional secrecy and confidentiality

Accepted Answer

All information shared during sessions is strictly confidential. Coaching adheres to professional secrecy, and your personal data is protected.

Question 14

14. Contact and assistance

Accepted Answer

We are available to answer your questions and help you plan your classes.You can use our contact form or send us an email to: contact@cours-ferney.com

FAQ

Frequently asked questions